Service Providers

Service Dogs: Mobility Impairments

To view the suppliers of Equipment and Service Dogs that are available in your area, click the button to the right.
To view the service providers that can help train your Service Dog, click the button to the left.

Products & Service Providers

Contents: To jump to the topic you would like, click on the links below


"Service animals are defined as animals that are individually trained to do work or perform tasks for persons with disabilities." There are a variety of different types of animals that can be used as Service Animals, this includes:

  • Monkeys
  • Miniature Horses
  • Dogs 

Unfortunately the only Service Animal that is currently used in South Africa, is a "Service Dog."  Service Dogs come in all shapes, sizes and breeds. Mixed breed dogs are often used and are also very popular. These Service Dogs will need to be trained to learn how to help you the handler, and you will also need to train with the dog to learn how to communicate with the dog.

There are a number of different types of Service Dogs that can be trained in South Africa. This includes dogs that can assist persons with:

  • Mobility Impairments - These are known as Service Dogs & can also help persons in wheelchairs & also those with Diabetes.
  • Visual impairments - These are known as Guide Dogs & are used to guide people who are blind.
  • Hearing Impairments - These are known as Hearing Dogs & they can alert people who are Deaf.
  • Intellectual Impairments - These are known as Service Dogs & can help persons with Autism or mental illnesses such as post traumatic stress disorder (PTSD), alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, etc.

Service animals are working animals, not pets. The work or task that a dog has been trained to provide must be directly related to the person's disability. There are various organizations, companies & individuals, who can help train your Service Dog, some of these places breed & supply these dogs to be trained & can assist you to train them, while other organizations, companies or individuals, can only train or assist you to train your dog, i.e. they do not supply the dogs.

On the page below we will list & discuss a couple of these companies, organizations or individuals that train or supply these different types of Service Dogs in South Africa which help persons with different types of Mobility Impairments.

Types of Dogs

Desirable character traits in service animals typically include good temperament or psychological make-up (including biddability and trainability) and good health (including physical structure and stamina). Some service dogs are bred and trained by service dog organizations such as the South African Guide-dogs Association for the Blind breeds of dogsalso trains dogs to assist people with disabilities other than blindness.

Labrador Retrievers, German Shepherds, and Golden Retrievers are the most common breeds used as service dogs, but any breed or mix of breeds is capable of being a service dog, though few dogs have all of the health and temperament qualities needed. Such a dog may be called a "service dog" or an "assistance dog," depending largely on country.

Benefits of owning a Service Dog

Studies show owning a pet or therapy animal offer positive effects psychologically, socially, and physiologically. Service animals especially come with a variety of benefits and help in many ways. They give a blind person more confidence, friendship, and security. Blind people who use service animals have increased confidence in going about day-to-day life and are comforted by a constant friend. Companionship offered by a pet helps reduce anxiety, depression, and loneliness. Because animals offer support, security, and companionship, stress is reduced, which in turn improves cardiovascular health. “A number of studies identify pet ownership as a factor in improved recovery from illness and in improved health in general”.

Service animals make it easier to get around, resulting in the person getting more exercise or walking more. People are more willing to go places and feel a sense of independence. Meeting people and socializing is easier, and people are more likely to offer a blind person help when there is a service animal present. The animals may also lead to increased interaction with other people. Animals are seen as “ice breakers” to a conversation with something to talk about. In many cases, service animals offer a life changing experience. They are more advantageous than long canes when one is in an unfamiliar place. The animal directs the right path, instead of poking around wondering if you might bump into something. Service animals make the experience of the unknown more relaxing. Getting from point A to point B using a service animal is much faster and safer. Owners of service animals share a special bond with their animal. Many report that the animal is a member of the family, and go to their animal for comfort and support. The animal isn’t seen as a working animal, but more as a loyal friend. However it is important to remember that service animals are working animals and should not be distracted or treated as a normal animal while they are working.

South African Guide-dogs Association for the Blind

South African Guide-dogs Association for the Blind also trains dogs to assist people with disabilities other than blindness.  With numerous commands the Service Dog becomes the physical extensions of their recipients by retrieving dropped items and turning on light switches, etc

The specially bred dogs are ready and able to perform a variety of basic tasks designed to bring independence to a person with a physical disability.

Training procedures are highly specialized.  The dogs are trained in a variety of guid dog association of South Africaenvironments, including shopping malls, restaurants and other public places to prepare them for working in all types of situations.
Coming from carefully selected pedigreed stock, as puppies they are placed in volunteer homes, “Puppy Raisers” as we call them, to begin their first stages of training. After 12-14 months with the Puppy Raiser, the pup returns to the training centre to start with approximately six months advanced training.  The skills and personalities of the dogs are thoroughly evaluated by the training staff, and each dog is matched and very carefully assessed before being placed with a disabled person.

Who qualifies to receive a Service Dog?

Service dogs are trained for people with a physical disability.

Applicants need to demonstrate that they are unable to perform certain daily tasks that a dog can perform for them. Daily tasks include but are not limited to, retrieve, pull and push for example doors or pushing light switches and lift buttons.

No one person is the same and it is difficult to make hard and fast rules as to who would benefit from a service dog – by getting to know your individual circumstances, we can assess whether or not a service dog might be an appropriate option for you.

Applying for a Service Dog

Any person over the age of 18 who is physically disabled can apply for a Service Dog if he/she is prepared to undertake the necessary training.  He will become the dog’s owner on the successful completion of the course and a payment of a purely nominal sum of R5.00

Training service dogs in action

Training is as important for the prospective owner as it is for the dog, as the training of the dog will quickly break down if it is not handled and managed properly.  Training for the owner usually consists of a stay at the Training Centre for 2-3 weeks, although as the Association continues to strengthen and obtain additional facilities, more opportunities for whole or part training from the applicant’s home will be made available.  Each system has pros and cons for the individual and is something that would normally be discussed at the interview with the instructor.

Most Service Dogs are reared from breeding stock owned by the Guide Dog Association.  As puppies, they are brought up in families known as Puppy Walkers, who ensure that they are thoroughly domesticated and given some very basic training.  The young dogs return to the training centre when they are about a year old and for the next six to nine months are taught how to assist physically disabled people.  By the time they are ready to be allocated to someone, the traininer knows just about everything there is to know about the character and attributes of each of the dogs under his control.  Applicants will also have been interviewed and assessed so that the centre is able to select the most suitable dog for them.  This process is most important to the success of the working partnership and great care is taken to make the best possible match.

There are usually 2-3 students on each course and their residential training at the centre starts by learning about the responsibilities of dog ownership and the needs of a working dog.
A day or two after arriving at the centre, students are introduced to their dogs, who from then on stay with their new owners, sleeping in their rooms, learning how to be friends and partners for the rest of the course and for many years to come.  Inevitably, new owners are apprehensive about working with a dog. Confidence is gained from the Instructors and other students.

At the end of the training course an Instructor returns home with the newly qualifiedharness Service Dog Owner.  The Instructor helps the Service Dog and it’s master to settle down to their new life together and provides assistance and advice.

The Training Centre keeps in touch with the Service Dog Owners and regular visits will be made throughout the dog’s working life to help maintain safe and competent standards.  Instructors are always on call to help in an emergency or if unforeseen problems arise.

Over the years, much will depend on the Service Dog Owner ensuring that the dog’s work remains at a high standard.  Every well-trained animal looks to its master for a lead, and unless a Service Dog receives clear instructions, firm control and lots of praise when it is working well, the quality of it’s work will soon deteriorate.

How the association helps

The Association aims to provide Service Dogs for as many people as can use them safely, and will supply a fully trained Service Dog to any suitable person who completes the training programme successfully.
To ensure that no one is deterred from having a Service Dog on financial grounds the Service Dog Owner is asked to pay only R5.00 for the dog.

Students are expected to pay their own fares to and from the training centre and contribute R100.00 towards the cost of their board and lodging whilst undergoing training.  However, sympathetic consideration is given to anyone likely to face financial difficulties through this requirement.

How to apply for a service dog

Application may be directed to :
The Training Manager,
The South African Guide-dogs Association for the Blind
Box 67585, Bryanston, 2021

Telephone : (011) 705 3513, Fax: 086 506 3364 –

When the completed forms are received, and if there is no obvious reason why the applicant cannot be trained, the applicant is placed on file and arrangements made for an informal interview. All applicants need to be interviewed and accepted before they can be trained. The applicant will then be called as soon as possible for training.



Gold Level Membership
The Smart Dog